• Woodford
  • £22k - 25k per year + Bonus USD / Year

We are currently looking for an Experienced Service Advisor/Parts Advisor for a Used Prestige Dealer.

The person we are looking for MUST be experienced in the role and they MUST have PARTS experience as well.  These are essential for the role.

A large part of the Service/Parts Advisor position involves; 

  • Working with a small reception team and liaising with the technicians in the workshop
  • Parts knowledge is essential for the role
  • Maintain reception and ensure all areas meet health and safety aspects
  • Establishing customer needs through conversations, diagnosis and recommendations as appropriate 
  • Upselling by communicating relevant promotions and offers to customers, fuel treatments, valets etc.
  • Delivering exceptional customer service to external and internal customers; both on the phone and face to face.
  • Monitor/answer customer emails and send job estimates in a timely manner
  • Prepare customer quotes via email, telephone and work in progress
  • Book parts into stock and distributed to technicians as required
  • One link/Bosch sites are answered within agreed time frames
  • Carry out vehicle checks on arrival

The hours are Monday to Friday 8am to 5.30/6pm (rotation with staff to ensure covered until 6pm) with an hours lunch

Then every third Saturday from 8am to 1pm.

20 days holiday, plus Bank Holidays

The salary will depend on experience. Circa £22-25 plus bonus system.

It’s a great opportunity for someone who is looking to develop themselves into a more senior/manager role going forward and can grow with the company.