• Bournemouth
  • Salary Negotiable USD / Year

Just Recruitment Solutions are currently seeking to recruit an Automotive IT Service Desk Technician MET Technician on behalf of our client, a well-known Bodyshop.

IT Service Desk Technician 

Salary £23k-£25k plus bonus – Full-time Contract – Permanent

Reports to: Service Desk Manager
Direct reports: None
Responsibilities:
 Logging and managing service requests within our web-based call logging system
 Troubleshooting user incidents, categorising and prioritising email-based incidents and requests, escalating more serious incidents to 2nd/3rd line engineers
 Keeping users, 2nd/3rd line support engineers up to date on service requests
 Creating and maintaining user accounts and mailboxes for starters/movers/leavers for various internal systems
 Telephone, face to face and Remote support for our internal staff with hardware and key business software
 Supporting other members of the IT Dept. for information requests and technical escalations
Skills/experience:
 At least 2 years’ experience in a desktop Support role
 Ability to demonstrate working knowledge of ITIL best practices
 Strong Microsoft Windows Desktop OS skills
 Experience with Microsoft Windows Server 2008/2008 R2/2012, Microsoft Exchange, Microsoft Active Directory & Microsoft Office 365
 Experience of configuring PCs and Laptops from Microsoft WDS Build Server
 Managing Smartphones (both Windows and iPhone) and Tablets (Android, Windows and iPad) from MDM/EMM systems
 Proven customer service skills and experience of handling a high number of calls in a friendly but professional manner
 Appetite to challenge existing process and procedure to increase efficiency
 Full clean driving licence – the role is predominantly office-based in Poole but on occasion may require occasional travel to sites to assist our field services team during busy periods, new system rollouts, refurbishments, etc.

If you have what it takes, please apply by sending your up-to-date CV and a brief covering letter, detailing why you should be considered to Sharon Watson 

Due to the volume of applicants we receive, it may not be possible to respond to every one individually. If you do not receive a response within 7 days, please assume you have been unsuccessful on this occasion, but if you do have relevant industry experience, we will retain your details and will be in touch when further suitable roles emerge.