• Letchworth
  • Salary dependant on experience. USD / Year

SERVICE ADVISORS

We are looking for experienced Service Advisors to join our team.

We offer:
-Full manufacturer-backed training program
-Fantastic opportunities for career progression.
-Commission and bonus structure.
-Competitive salary.

As a Service Advisor, your Key Objectives will include:
-Maximising service profitability through the use of professional sales techniques
-Sell additional products, services and repair works in a professional manner
-Ensure customer awareness of all products and services available
-Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
-Maintain effective liaison with sales, parts and workshop teams
-Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition

You will ensure the highest level of customer care and satisfaction at all times:
-Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
-Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
-Pro-actively contact customers to update them on progress of work
-Notify customers promptly of completion of work
-Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will maintain excellent standards of departmental administration

-Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
-Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
-Accurately maintain departmental systems
-Ensure compliance to all health and safety / environmental / company policies
-Undertake other tasks and responsibilities as requested by the front-of-house Service Manager