Just Recruitment Solutions are currently seeking to recruit an Aftersales Advisor on behalf of our client, a well-known Bodyshop.

Salary £19,500k – £25k plus bonus – Full-time Contract – Permanent

Are you driven, enthusiastic and motivated? Do you thrive in a fast paced environment?

The Role
Working as part of our Aftersales team, we are looking for passionate individual with the ability to develop and maintain excellent and personalized customer relations by not only meeting their needs but exceeding their expectations by playing a crucial role helping drive business forward.
Able to work in a busy environment, prioritise workloads, and be able to work as part of a team.

Previous experience is essential and a manufacturers training program with an industry recognised qualification will form part of the training alongside in house ongoing support.

What does the role involve?
Responding positively to customer telephone enquiries relating to service and repairs
Advise a recommended course of action and accurately invoice for work carried out
Ensure customers are fully informed of all available extras, accessories and value products maximising the opportunity to up sell
Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon
Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
Have good mechanical awareness & understanding of cars & parts.
Liaising with Aftersales manager & Workshop Controller to ensure workshop loading suits diary bookings
Ensuring service bookings and appointments are managed efficiently
Establishing customers drop off and collection requirements or arranging alternative transport where necessary
What do you need to succeed in this role?
Full UK drivers license
Background in customer service, sales and an interest in the automotive industry
Great organization/admin skills and experience using computer systems
Upselling experience as well as being comfortable in fast-paced environment
Able to maintain customer service levels whilst meeting KPI’s and deadlines.

 

 

If you have what it takes, please apply by sending your up-to-date CV and a brief covering letter, detailing why you should be considered to Sharon Watson

Due to the volume of applicants we receive, it may not be possible to respond to every one individually. If you do not receive a response within 7 days, please assume you have been unsuccessful on this occasion, but if you do have relevant industry experience, we will retain your details and will be in touch when further suitable roles emerge.